Best Customer Support Chat Platforms For Businesses In 2023

Intercom Pricing, Demo & Reviews October 2023

I wish I had read more of the reviews covering this off before proceeding. They define ‘active people’ as people who are not active, archived, and bill you for that tier across all services. I got charged for 10,000 active tier on a service that sent 1 message.

HelpCrunch is another alternative to consider, especially because it offers free migration from Intercom, making onboarding a breeze. Make conversation handoffs easier with AI summarize, a handy AI tool that can create a bulleted summary of any conversation with just one click. On-demand summaries allow teammates to get up to speed more quickly without getting bogged down by long email threads.

Drift Chat vs Intercom Chat

Its live chat widget makes your business accessible 24/7, and its AI-powered chatbots interact with customers in real-time. With Tidio you could have a chance to deliver great customer service. You can easily and quickly integrate Tidio into your website and create complex conversation flows. It comes with a unified platform that integrates customer support, sales, and marketing tools. That’s how you can streamline workflows and ensure efficient communication with Freshdesk. In addition to the automation features, the software offers robust analytics and reporting tools, giving businesses the insights they need to continually improve their customer service.

Technically, Intercom doesn’t have an email marketing tool — in the typical sense. We offer a comprehensive strategy that turn abandoned carts into actual sales. We’re the most reliable and reasonably priced Intercom alternative in the market. You can also connect Freshworks with popular apps like Slack, Gmail, Zapier, Shopify, Mailchimp, etc. Service Hub is consistently praised by HubSpot users on review sites like G2.com and SoftwareReviews.com. You can also go for the Suite Enterprise to get a customized plan to meet specific enterprise requirements.

Customer Outreach and Engagement That Doesn’t Come at a Premium

However, Gist offers a full email marketing tool to help you grow and nurture your list with drip campaigns and many other features (including a visual builder coming soon). An awesome benefit of using Gist is the ability to view all of your live chat, chat bot email and meetings from one dashboard, all created by the same team of developers. Gist’s meeting scheduler tool allows you to hook up your Google Calendar and create a custom link to send to prospects, current customers and just about anyone else who wants a meeting. Intercom offers over 100 integrations, including popular meeting schedulers in most of their plans. All of the bot functions on lower plans (i.e. lead qualification bots) are virtually the same for both companies.

Some uses for Series include onboarding new users, announcing new products, or engaging users who have become inactive on a website. The Messenger inbox is where agents receive notifications and chat with visitors. Agents are able to send canned messages, articles, images, emojis, links, and GIFs during conversations. One drawback to Intercom’s Messenger is that there is no message sneak peek, which allows chat agents to read what visitors are typing before they send messages. Conversation routing is also only available in the two most expensive plans. Intercom is great for saving mid-market and enterprise businesses a huge amount of time.

There are no limitations, hidden month-end charges, or additional expenses, making it an excellent opportunity for startups and small businesses to scale their customer support. Intercom is a popular chatbot service that promises to make customer communication easy for businesses, especially in the software-as-a-Service (SaaS) space. This customer support platform allows companies to engage with customers from within their application, website, or mobile app.

You can do all this and more with Help Scout’s live chat functionality. Looking at the overall visual design of the tool, I must admit I liked it from the first second. In one of them we regularly clear out inactive users from Intercom to reduce costs. Intercom was costing $741 for 15,000 users when using the standard Inbox, Messages and Articles modules. Get a personalized tour on any of our products from our product experts. Going for the Intercom Alternative is the only way to afford the Customer Support Platform for the Business.

Why do fast growing companies choose Freshchat over Intercom?

Compared to Zendesk and Intercom, Zoho’s Zoho Desk has very similar items regarding reporting features, a knowledge base feature, and advanced features. From creating customer portals to integrating social media channels, Zoho Desk allows users to benefit from itself as an above-average help desk tool. Use the helpdesk software to manage your call center team and chatbots to help your support team to guide users. You shouldn’t need to pay for separate platforms for live chat, knowledge base, chatbots, email marketing, automation and more. Having a customer support feature is a natural progression for live chat apps. Both Intercom and Gist have a help desk that directly integrates with chat functionality.

This empowers businesses to effortlessly centralize customer interactions from various touchpoints, streamlining responses. The well-established CRM used in the service hub has a proven track record of effectiveness in marketing and sales. We love intercom, is not cheap, but it works really wel if you want to cover your customer service across media. Chatling has a free plan available with enough features to test the chatbot and get the ball rolling. Answer your visitors questions instantly with a

custom trained ChatGPT chatbot.

Intercom chatbot integration – Integrate ChatGPT and Intercom with Botpress

Those who have taken umbrage with the tool report many problems, including impossible-to-cancel contracts. According to Intercom, using its messaging increases engagement by three to four times more than email. You can try the Starter plan for free and request a Pro and Premium demo.

All five options we’ve discussed have their pros and cons, but each one can provide you with the tools you need to quickly identify user issues and solve them in a timely manner. Plus, with Fullview’s integrations with each of the platforms, it’s never been easier to get started with best-in-class support chat solutions. Zendesk Support Suite works as a comprehensive customer support platform. The top Intercom alternative enables businesses to manage customers across various communication channels efficiently. It offers multi-channel support, allowing customers to reach out via email, chat, social media, or phone.

Each package was additionally divided into Essential, Pro, and Premium subscription plans. Setup is effortless, and it combines AI with human support, allowing users to connect with human agents, make calls, or create support tickets within the chat window. With their code-free platform, businesses can quickly customize workflows and use pre-built templates to resolve customer issues, qualify leads, and drive pipeline growth. Additionally, Intercom provides customers with valuable integrations and analytics.

• Zoho SalesIQ provides many ways to talk with customers, like live chat, email, phone, and IM channels like Facebook, WhatsApp, Instagram, Telegram, and LINE, all in one place.
• The Intercom alternative combines email, live chat widget, call, and social media interactions under a universal inbox.
• ClickDesk is a powerful customer service tool that combines live chat, voice chat, email, and help desk in one platform.
• With built-in safeguards, the platform guarantees trustworthy and focused interactions, eliminating off-topic conversations and misleading responses.

The majority of reviewers say that HubSpot is easy to use and offers a wide range of features. Zendesk is very reasonably priced, especially considering all the features it offers. Prices start at $49 per agent, and the most powerful package starts at $215 per agent. Intercom offers a personalized pricing plan based on the needs of your business and the solution you’re looking for.

The company has helpdesk software, CRM software, a chatbot builder, call center software, etc. Drift was founded after Intercom in 2015 and spearheaded the category “conversational marketing,” which then expanded into conversational sales, and now revenue acceleration. Today, Drift helps to connect companies with buyers in real-time via chat, video, voice, or email to help build trust and accelerate revenue. Familiarity with their desk software simplifies the adoption of the live chat, omnichannel messaging platform, and inbound calling features. Intercom offers a comprehensive platform to manage communications and increase engagement, via chatbots, product tours, email campaigns, automated answers and more. Based on user reviews, the product offers an intuitive interface, excellent customer support and useful onboarding resources.

• It is designed to help your business grow revenue, shorten sales cycles, deliver excellent customer experiences, and strengthen brand loyalty.
• Even though Intercom is a comprehensive customer service software, it’s gained a bit of a reputation for its confusing pricing structure.
• A starting plan with basic features cannot be lucrative for small businesses if priced exorbitantly high.
• This guide has navigated through various options, highlighting their unique strengths and areas for improvement.
• Conversation routing is also only available in the two most expensive plans.

So here I am today, diving deep into what Intercom is and what it isn’t to help you find the best help desk software that fits your needs. Businesses have specific needs per the market and industry requirements, and no single software package can meet all those requirements in the right proportion. As the saying goes, Just as one size doesn’t fit all, it is important to choose the right tool that suits the specific needs of your business. That said, the power of the all-in-one and the value of our pricing make Gist the no-contest winner in terms of cost.

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